- Conducted assessment to provide case management support and obtain approval for the detailed work plan on activities to be performed by consultants after consultations with BICF, FBCCI and relevant NBR department.
- Provided Administrative and HR support
- Identified of gaps that needed to be addressed to provide necessary administrative support to facilitators and other supporting staff.
- Carried out a cost benefit analysis before procuring necessary ICT equipment with internet facility, which was important to meet project objectives.
- Hired necessary secretaries/computer operators and support staff for all three units. It was necessary to train secretaries to provide support to facilitators updating the central database.
- Developed and maintained a roster of facilitators and the cost involved to carry out their responsibilities.
- Monitoring and Evaluation
- Developed a system for evaluating case management progress and to disburse agreed upon facilitator fee, keeping a strict monitoring procedure for budgeting. This procedure also ensured that acknowledgement receipts for each Facilitator’s payment were sent across periodically.
- Developed a framework for monitoring and evaluation of performance to measure success in achieving deliverables and expected results.
- Gathered necessary information to develop a monthly report on overall case management and facilitation. This contributed towards a final report on overall case management and facilitation activities, which was developed and provided to IFC.
