The principal purpose of the Assignment was to ensure that the TC developed an organizational structure, leadership and managerial capabilities, human resource management policies, change management philosophy and integrity measures that enabled it to achieve its goal of becoming a modern tax administration.
- Organization, Management and Integrity: Reviewed and analyzed existing organizational structure, identified negative and positive sides, reorganized and consolidated tax administration based on functional rationalization of personnel and systems. Developed methodology for the TC management for monitoring and assessing the performance of the entire tax authorities. Developed newsletters on the TARP purposes and status for internal dissemination. Implemented the TARP Action Plan in part of the institutional development. Assessed and recommend strengthening of ethics policies and integrity, anti-corruption programs for the TC, investigative techniques, and revise Code of Ethics. Prepared plan of training of trainers, objectives, timing, examples, practical exercises, training materials and testing system to evaluate trainers’ knowledge and train trainers. Developed training programs to be delivered by the trained trainers to the TC’s staff as well as training modules and materials to support program delivery. Organized study tours.
- Human Resources Management: Developed Human Resource Plan, have the plan approved by the Tax Committee and assist them to implement the plan. Performed analysis and provide recommendations on personnel policies and practices. Developed workforce planning and strategy. Developed plan for progressive personnel replacement as part of the modernization process and submit to the Tax Committee. Prepared plan of training of trainers, develop training materials and testing system and train the trainers. Developed training programs to train the TC’s staff, prepare training modules and materials to support program delivery.
- Training: Developed training policy and strategy based on needs assessment. Developed training curriculum. Developed e-learning and distance learning, including technical requirements. Developed training program for newly hired employees of the TC. Prepare plan of training of trainers, objectives, timing, examples, practical exercises, training materials and testing system to evaluate trainers’ knowledge and train trainers and conduct classes and submit to the Tax Committee. Developed training programs to train the TC’s staff, prepare training modules and materials to support program delivery, conduct training classes.
- ITMIS: Assessed existing HRM Information System (HRMIS). Developed and mutually adjust business and high-level functional requirements, description of business processed, diagrams, charts, etc., for integration into the ITMIS of the systems and processes. Conducted a training program on HRMIS.
Timeframe: October 2014 - May 2015
Realated Countries: Tajikistan
Client(s): Tax Committee under the Government Republic of Tajikistan, World Bank
Categories: MIS and ICT, Tax and Revenue and Customs Administration, Capacity Building and Management Reform and Human Resources Management