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TA 4940-KGZ: Business Process Reengineering & Change Management for Tax Administration Modernization

Objectives:

ADB Grant 0077-KGZ: Tax Administration Reform and Modernization Project provided two accompanying TAs to ensure effective implementation of the project by addressing two complementary areas: (i) reform measures that are independent of computerization and physical upgrading, but are essential for tax administration reform (TA 4941-KGZ); and (ii) adjustment measures to enable SCTC to make optimal use of its modern facilities (TA 4940-KGZ). The purpose of this assignment was to help SCTC (i) develop its staff’s skills in ICT and business analytics; (ii) undertake business process reengineering of key tax functions; and (iii) implement a change management program.

Services:

The consultant prepared a comprehensive report covering: (i) detailed training programs that were geared toward “training the trainers (TOT)” for basic and advanced ICT skills, data management and business analytics, risk management and statistical profiling, and computer assisted audit techniques (CAATs); (ii) detailed recommendations on business process reengineering and restructuring of operating procedures to ensure optimal use of new equipment and facilities; (iii) prototypes of simplified documents to ease taxpayer compliance; and (iv) best practices guidelines and manuals on automated tax administration.

 

The tasks completed during the assignment were:

  • conducting the training programs for basic and advanced ICT skills, data management and business analytics, risk management and statistical profiling, and computer-assisted audits;
  • in close coordination with the project ICT specialists and TA 4941-KGZ’s tax administration reform specialists, carry-out business process reengineering to ensure (a) the effective adoption of ICT and other modern equipment and facilities, (b) the restructuring of SCTC operating procedures to ensure optimal use of these equipment and facilities, and (c) the simplification of procedures and forms to promote results and service-oriented performance;
  • develop transition plans aimed at minimizing disruptions to operations and decreases in productivity arising from the modernization project; and
  • develop best practice guidelines and manuals on automated tax administration, including electronic filing, payments, processing, and audits.

 

Timeframe: October 2008 - December 2009

Realated Countries: Kyrgyzstan

Client(s): ADB

Categories: Legal and Regulatory/ Business Plan Development, Tax and Revenue and Customs Administration, Technical Assistant

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